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Tag Archives: service

The Right Words at the Right Time – Customer Service Recovery for Hospitality Industry

Full Length Preview Available at: – http://bit.ly/2DmXyQV PREVIEW ONLY – NOT FOR TRAINING. Sometimes it is the newest or least trained hospitality employee who has the last clear chance at saving guest relations. One employee becomes the face of your organization when things go wrong. This practical and memorable program is specifically designed to empower…

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